Career Opportunities

Customer Service Representatives - Seasonal FT/PT

Since the inception of WRL, we have been growing nearly 100% each year and we are looking for experienced Customer Service Representatives to join our team to help continue that growth.

The Customer Service Representative will provide complete resolution to the customers' inquiries or issues that surround the company's products and services. This position requires focus on the number of calls per hour to ensure that timely service is provided and customers are being addressed immediately.

We are a 24-hour call center and will need coverage during all shifts and will be hiring both for full and part-time positions.

Benefits and profit-sharing are available for full-time employees after six months.

Responsibilities

• Project a professional company image during all customer interactions
• Handle inbound calls and emails to identify, research, and resolve all customer questions and issues
• Make follow-up calls as necessary
• Process refund/reissue requests for clients
• Complete call logs and reports
• Recognize, document, and alert management of trends in customer calls
• Recommend process improvements
• Other duties as assigned

Education and Experience

• High school diploma
• Preferred 1-3 years of customer service experience in the financial industry or in a related area
• Prior experience working in a fast-paced environment
• Excellent communication skills
• Team-oriented
• Strong attention to detail and immediate customer responsiveness
• Strong analytical skills
• Prior experience in a Windows-based PC environment
• Ability to handle irate customers with a professional manner
• Typing speed of 45 wpm

Qualified candidates should email their resume as an attachment (cover letter is optional) to david.detar@omniprepaid.com.